Refund Policy
JgzBeauty Hair Refund Policy
At JgzBeauty Hair, we want every customer to have a positive shopping experience. When you return an eligible item, your refund amount and refund method may vary depending on the condition of the item, how long you have had the item, and how the item was purchased.
Refund Eligibility
Refunds are issued after JgzBeauty Hair receives and processes your returned item and confirms that it meets the requirements outlined in our Return Policy.
Items that have been worn, used, washed, colored, bleached, cut, chemically treated, altered, or returned without the required tags, hygiene seals, or original packaging may not qualify for a full refund.
Refund Timelines
After we receive and process your return, you will receive a refund according to the JgzBeauty Hair Return Policy.
Refunds can take up to 30 days to complete, depending on:
- Order type
- Return shipping speed
- Processing time
- Refund payment method
- The time required by your financial institution to make the funds available
Once JgzBeauty Hair issues your refund, additional processing time may be required by your bank or payment provider before the funds appear in your account.
Refund Method
Refunds will generally be issued to the original payment method used to make the purchase. The amount refunded may vary if the returned item does not meet our return requirements or if the purchase included a discount, promotion, or bundle offer.
If we need additional information regarding your return or refund, we will contact you using the email address associated with your order.
For questions about your refund, please contact joseph@josephzulu.com.
Fees and Refund Adjustments
JgzBeauty Hair may apply the following fees or refund adjustments when applicable:
| Fee | Description | Potential Charge |
|---|---|---|
| Late Return Fee | A fee may apply when you do not drop off or complete a carrier pickup on or before the return-by date provided in your return instructions. | Up to 20% of the item price for the first 30 days after the return-by date; up to 100% of the item price thereafter. |
| Damage or Condition Fee | A fee may apply when an item is returned damaged, missing parts, not in its original condition, missing tags, or showing obvious signs of use for reasons not caused by JgzBeauty Hair. | Up to 50% of the item price, depending on the condition of the returned item. |
| Restocking Fee | A restocking fee may apply to certain items that are returned after being opened or used, where permitted by applicable law. | Up to 100% of the item price, depending on the item and condition. |
Hair-Specific Condition Requirements
Because hair products are personal-use and hygiene-sensitive items, JgzBeauty Hair reserves the right to reduce or deny a refund when returned hair has been worn, washed, brushed excessively, cut, colored, bleached, permed, chemically treated, installed, altered, or otherwise used.
Any refund adjustment will be based on the condition of the returned item and the applicable terms of our Return Policy.
Discounted and Promotional Purchases
If you return an item that was purchased using a discount, promotion, coupon, or other special offer, your refund may be adjusted to reflect the actual amount paid and the applicable terms of the promotion.
For bundle purchases, all items included in the bundle may be required to be returned to receive a full refund. Partial refunds may not be available for certain bundle promotions.
Questions About Your Refund
If you have questions about your refund, return status, or any applicable fee, please contact:
JgzBeauty Hair
Email: joseph@josephzulu.com
We are committed to handling returns and refunds fairly, consistently, and as quickly as possible.